2017-12-01 - We're still overflowing with emails. Response time may take over 14 days. Please do not send repeated emails, it will only increase our congestion!
Before contacting us, here are some known issues with LiteVault. Please do not email us about these issues, we are already aware of them.
Known Issues with LiteVault
The transaction list is currently displaying incorrect amounts. Please use SoChain and enter your address to see a correct transaction list.
The send button does NOTHING - Certain new multi-signature addresses are not accepted by LiteVault. While the majority of multi-sig addresses (beginning with M or 3) work with LiteVault, certain ones generated by Trezor and Bitstamp cause issues for the sending system. If you urgently need to send coins to a multi-signature address, you can Import your Address into Electrum-LTC
Cannot fit fee of 0.003 - This is a known bug affecting those with small LTC balances. You can resolve the issue in most cases by depositing more LTC into your address. If you can't do this, or you continue to have issues, try moving the coins into a different LiteVault address by Importing the problematic Address into Electrum-LTC
If you are having issues sending coins, or your balance is incorrect, please make sure to provide the details to us. We cannot help you if you don't tell us your address, the recipient's address, and the amount you're trying to send/receive
Please avoid contacting us about missing transactions or "0 balance". Please CHECK A BLOCK EXPLORER such as SoChain - if your balance shows up fine on there, it will appear in your LiteVault account eventually.
If your transaction does not appear on SoChain, please CONTACT THE EXCHANGE - NOT LITEVAULT. If your balance and transactions are showing up on SoChain, but have not shown up in LiteVault FOR AT LEAST 72 HOURS, then you can contact us.